Keep Going Sticker

Return FAQs

How do I return an item?

• Open a return request online by simply clicking the Start a Return button on this page
• Be sure to have the email address and order number of the item you want to return
• Once you complete the online form you will get a confirmation email with shipping guidelines

What items are returnable?

• If you are approved, a full refund will be applied within 30 days of purchase only.  No exchanges are allowed.
• In original condition
• Unwashed and Unworn
• In the original packaging
• All original tags & labels attached

What items are non-refundable?

• Free gifts or promotional items
• Personalized, Monogrammed, or Special Order Items

Are there any charges for return?

• There is no charge for a return
• Original shipping charges are non-refundable
• You are responsible for return shipping charges

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 to 12 business days.

Can I return my online purchase at an Occasionally Yours Gifts retail store?

• You may return an online purchase at any full price Occasionally Yours Gifts store (no outlet).
• A store staff member will assist you in completing your return.
• For store returns only:
  • Within 30 days of purchase: Full Refund or Merchandise Credit
  • After 30 days of purchase: Merchandise credit at current price
  • After 60 days of purchase: No returns or exchanges accepted.