Returns
Returning Online Purchases
At Occasionally Yours Gifts, we strive to offer the very best in quality, value, and selection. If an item does not meet your expectations, please submit a return request for review and refund.
Return FAQs
How do I return an item?
- Click the “Start a New Return” button on this page.
- Have your email address and order number available.
- Complete the online return form. You will then receive a confirmation email with return shipping instructions.
Are there any return charges?
- You are responsible for return shipping charges.
- Original shipping charges are non-refundable.
- All sale and clearance items are final sale.
What items are returnable?
- Items returned within 30 days of purchase.
- Items in their original condition.
- Unwashed and unworn items.
- Items in their original packaging.
- Items with all original tags and labels attached.
What items are non-refundable?
- Free gifts or promotional items.
- Personalized, monogrammed, or special-order items.
- Fragrance, beauty, and candle products.
- Sale and clearance items.
Can sale items be returned?
- All clearance items purchased online or in-store are final sale.
- No returns or exchanges will be accepted.
How soon will I receive my refund?
- Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved.
- Approved refunds will be applied to the original payment method within 10–12 business days.
Can I return an online purchase at an Occasionally Yours Gifts retail store?
- You may return an online purchase at any Occasionally Yours Gifts store .
- A store team member will assist you with completing your return.
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For in-store returns only:
- Within 30 days: Full refund or merchandise credit.
- After 30 days: Merchandise credit based on the current selling price.
- After 60 days: No returns or exchanges accepted.
